Refund policy

All sales are final.

Because many of our products are custom-made, printed, prepared, or fulfilled specifically for each order, we do not accept returns or exchanges due to change of mind, incorrect size selection, or incorrect information provided by the customer.

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.

Please provide your order number, a description of the issue, and clear photos of the product and packaging.

If we confirm that the product is defective, damaged, or incorrect, Frantz Custom Printing may issue a replacement or refund at no additional cost.

Orders cannot be canceled or modified once production or fulfillment has started.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.