Privacy policy

Last Updated: August 26, 2026

At Frantz Custom Printing, your privacy matters to us. We are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you.

YOUR PRIVACY IS IMPORTANT TO US

We only collect information that is reasonably necessary to process your order, provide our services, communicate with you, and improve your shopping experience.

We do not sell your personal information for money.

INFORMATION WE COLLECT

When you place an order, contact us, or use our website, we may collect:

Your name
Email address
Phone number
Billing and shipping address
Order and purchase details
Payment-related information
Information you voluntarily provide to us
Device, browser, and website usage information

HOW WE USE YOUR INFORMATION

We may use your information to:

Process and fulfill your orders
Confirm your purchases
Provide order and shipping updates
Process approved refunds
Respond to customer service requests
Prevent fraudulent or unauthorized transactions
Improve our products and services
Maintain the security of our website
Comply with applicable legal requirements
Send promotional communications when you choose to receive them

SECURE PAYMENTS

Your payment information is handled through secure payment processing services.

Frantz Custom Printing does not directly store your complete credit or debit card number.

PROTECTING YOUR INFORMATION

We use reasonable safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

We limit the use of personal information to legitimate business purposes and services necessary to complete your transactions.

HOW WE SHARE INFORMATION

We may share necessary information with trusted service providers that help us process payments, fulfill orders, deliver packages, operate our website, prevent fraud, or provide other essential business services.

We only provide information reasonably necessary for those services.

We may also disclose information when required by applicable law or when necessary to protect our customers, business, or legal rights.

COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to keep essential website features working, remember preferences, understand website activity, and improve your shopping experience.

You may manage available cookie preferences through your browser or website privacy settings.

MARKETING COMMUNICATIONS

We only send promotional communications when permitted by applicable law.

You can unsubscribe from promotional emails at any time using the unsubscribe option included in those emails.

YOUR PRIVACY CHOICES

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we maintain about you.

You may contact us directly with a privacy request.

DATA RETENTION

We keep personal information only for as long as reasonably necessary to process transactions, provide customer support, maintain required business records, prevent fraud, resolve disputes, and comply with applicable laws.

CHILDREN’S PRIVACY

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

CHANGES TO THIS POLICY

We may update this Privacy Policy when our services, business practices, or legal requirements change.

The latest version will be available on our website with its updated effective date.

If you have questions about your privacy, your information, or an order, you can contact us directly.

Frantz Custom Printing

Orlando, Florida, United States

Email: support@frantzcustomprinting

Phone: 857-701-5911

We aim to respond to customer inquiries within 1 to 2 business days.